Insurance Claims Project Management for Major & Complex Loss

When a property suffers serious damage from fire, flood, subsidence, storm or impact, you don’t just need a builder – you need a technical expert to manage the entire reinstatement process. At Structura Building Surveyors, our RICS-qualified team provides end-to-end project management for insurance claims, from first notification of loss through to practical completion, ensuring works are properly specified, costed, monitored and delivered to the required standard.

  • Management of fire, flood, subsidence, heave, landslip, storm and impact damage
  • Full reinstatement project management from initial inspection to final handover
  • RICS-qualified building surveyors with major and complex loss experience
  • Detailed damage assessment, specifications and schedules of work
  • Structural surveys, defect diagnosis and compliance with Building Regulations
  • Contractor tendering, procurement, contract administration and cost control
  • Regular progress reporting and liaison with insurers, loss adjusters and policyholders
  • Snagging, quality control and certification at practical completion

since 2023

How Our Surveys Work

Initial Response and Assessment
01

Initial Response and Assessment

We begin with a rapid site inspection and damage assessment, followed by coordinated emergency works to prevent any further deterioration to the property. During this stage, we capture detailed photographic and written documentation to record the full extent of the damage. Using this information, we then prepare a preliminary scope of works alongside initial cost estimates, giving all parties a clear, early understanding of the likely repair strategy and budget.
Technical Surveying Services
02

Technical Surveying Services

Preparation of detailed specifications and schedules of works Technical drawings and design coordination Tendering exercises and contractor procurement Contract administration and project management CDM Principal Designer services and health & safety coordination Site inspections and quality control Interim valuations and payment certification Variation assessment and agreement Snagging and practical completion certification
Reinstatement Management
03

Reinstatement Management

We manage the full technical and contractual side of the reinstatement process, including the preparation of detailed specifications and schedules of works, supported by technical drawings and coordinated design input. We run formal tendering exercises and handle contractor procurement to ensure the right team is appointed on the right terms. Throughout the project, we provide contract administration and hands-on project management, acting as CDM Principal Designer and coordinating health and safety responsibilities. Regular site inspections and strict quality control are carried out, alongside interim valuations and payment certification to keep costs transparent and controlled. We also assess and agree variations as they arise and, at the end of the works, complete snagging and issue practical completion certification so the property can be confidently brought back into use.
Stakeholder Communication
04

Stakeholder Communication

We provide regular progress reporting to all parties involved, ensuring everyone remains fully informed throughout the claim and repair process. Our team liaises closely with insurers, loss adjusters, loss assessors and policyholders to keep communication clear and consistent. Where disagreements arise, we assist with dispute resolution and technical negotiation, helping to reach fair, evidence-based outcomes. We can also offer policy interpretation and coverage advice, so that the scope of works and expectations are aligned with the terms of the insurance policy.

Whether you are a policyholder, loss adjuster or loss assessor, Structura Building Surveyors provides a professional, balanced and technically robust service that protects your interests and controls claims spend. Our proven approach combines rapid response, technical excellence, clear communication and strong cost management to deliver successful outcomes on even the most complex insurance claims. Contact us to discuss how we can support your next major or complex loss project.

92 %

Smarter Negotiations

Clients used our reports to successfully renegotiate property prices based on identified defects.
85 %

Hidden Issues Uncovered

Most of the problems we spot—like damp, subsidence, or roofing defects—were missed during viewings.
100 %

Clear Follow-Up Support

Every report includes a free consultation call to explain findings in plain language.

Frequently asked questions

We’ve answered some of the most common queries from our clients to help you understand what to expect and how our Insurance Claims Project Management Surveys can support your property decisions.

Insurance claims project management is the technical and administrative oversight of repair and reinstatement works following insured damage, such as fire, flood, storm, impact or subsidence. Instead of just leaving everything to the contractor or insurer, we act as your professional representative, specifying the works, managing costs, coordinating contractors, and ensuring the property is reinstated correctly and safely.

You should seek professional help as early as possible, ideally as soon as significant damage occurs or when it becomes clear that repairs will be complex, high-value, or involve structural issues. Early involvement allows us to assess damage, coordinate emergency works, agree the scope with insurers, and avoid disagreements or unnecessary delays later on.

We manage a wide range of property damage claims, including:

  • Fire and smoke damage

  • Escape of water and flooding

  • Subsidence, heave and landslip

  • Storm and impact damage

  • Structural failures and building defects

We can assist with both domestic and commercial properties, as well as major and complex loss cases.

RICS-qualified surveyors bring technical expertise, professional standards and impartiality to the process. We can:

  • Accurately assess damage and required repairs

  • Prepare detailed specifications and schedules of work

  • Control costs through proper tendering and valuation

  • Ensure compliance with Building Regulations and health & safety duties

  • Protect your interests if there are disagreements over scope or quality

This helps to ensure the works are done properly, fairly priced, and fully documented.